"Do not fear me. Ours is a peaceful race, and we must live in harmony..."
July 26
2005
(SPOILER)
A Dox on all your houses.
James Marsters' manager confirms his role on Smallville and replies to critics of the move on JM's Official Site.
roadrunner
| Cast&Crew
| 23:29 CET
|
72 comments total
| tags: smallville, james marsters
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[ edited by Rogue Slayer on 2005-07-26 21:39 ]
Rogue Slayer | July 26, 23:38 CET
At the very least, he owes all JM's fans an apology, IMO. And I'm beginning to think JM might need someone new to run his website.
ETA: Was writing while Rogue Slayer was posting. But glad to see someone else responded the same way.
[ edited by palehorse on 2005-07-26 21:45 ]
palehorse | July 26, 23:44 CET
Calledon | July 26, 23:45 CET
I haven't heard anything about an Agent Dox.
Second, I have perused many boards since this news came out and the response is overwhelmingly positive. Even on the Smallville boards most people seem to be thrilled.
Most of James' fans are just happy we are going to see him on our screens again, and are confident he will make this role exciting.
Xane | July 26, 23:47 CET
I dread to think how much E mail he gets telling him how to run his business
and so far the reaction on the JM boards I frequent is amused and positive.
He certainly got us all talking
And the Agent Dox thing confused me as well but there are some explainations out there, hopefully someone better versed in Smallville/Superman lore will explain it here too because I'm bound to make a hash of it!
debw | July 26, 23:49 CET
I don't find Steve Himber's statement offensive at all. I don't much care for the negative attitude of people about a show (or another human being) before they actually see how everything plays out. This statement, however, does not apply to "reality" shows (except for "30 Days," which was awesome documentary/educational TV rather than crap ).
[ edited by Nebula1400 on 2005-07-26 21:55 ]
Nebula1400 | July 26, 23:54 CET
I say kudos to Steve for calling it like he sees it.
Angela | July 26, 23:54 CET
Click here for more info.
Saturn Girl | July 26, 23:56 CET
But I'm still not watching Smallville!
Chris inVirginia | July 26, 23:56 CET
Nebula1400 | July 26, 23:56 CET
And to add, Steve Himber is a really cool guy. He comes back off holiday and is confronted by e-mails telling him that he basically sucks at his job. Ask yourself, how would you re-act?
And dont' be under any misaprehension that this is an isolated incident. He receives countless e-mails about this, that and the other. The other mainly telling him how bad he is at his job, how JM should get a "proper" manager, that his decision making skills are poor.
How long would it take you to snap before you replied with what is, let's face it, a really rather tame response.
People who can do. People who can't e-mail people who can and tell them they can't. *rolleyes*
They guy rocks as far as I'm concerned. It is not unprofessional at all to respond to the naysayers. Anyway, it was probably a heck of a lot quicker adding it to this post than it would have been replying to each e-mail.
I've read elsewhere and I agree, people need to get some perspective. We all aren't managers, we don't know how it all works. I'm sure Steve Himber doesn't know how to do a triple bypass and I sincerely doubt he'd heckle the surgeon.
[ edited by lynnie on 2005-07-26 22:07 ]
lynnie | July 27, 00:00 CET
Can you imagine the state of his inbox when he got back from holiday? It's embarrassing that so many people think they know what's best for a complete stranger.
Personally I'm moved to send a congratulatory note about the Brainiac role, just to balance it out. Well done to Steve and James, and best luck for the future :)
BTW, it isn't unprofessional in my opinion, it's entirely justified.
vanity | July 27, 00:08 CET
ETA: Vanity and myself were apparently posting at the same time about the state of Steve's inbox! :)
[ edited by Grace on 2005-07-26 22:14 ]
Grace | July 27, 00:10 CET
punkinpuss | July 27, 00:17 CET
He could have said "Well sorry to the people who don't seem to like it but James is very enthusastic and we and most other fans think it's great. Maybe you'll change your mind when you see it!" There. See? Managed to address it without resorting to abuse. Imagine that.
And then there is always the option of not addressing it at all. Another wild and crazy thought. But nah what PR agent wants to do that when you can tell your actor's audience to screw off.
EdDantes | July 27, 00:23 CET
bloodflowers | July 27, 00:23 CET
Was it the best move? Probably not, but it was real and heart-felt.
Thanks for the explanation of Dox.
ASassyKat | July 27, 00:29 CET
killinj | July 27, 00:30 CET
He can take down his contact details and not deal with it at all, if he wants to. It isn't his job to deal with fans but he does it anyway.
If idiots continue to bombard him with emails, I wouldn't be surprised if he stopped doing it altogether. Our fan contact addresses used to be with the WB. It only changed when AtS stopped filming.
Frankly it's embarrassing, and good on him for saying it won't affect his management decisions.
vanity | July 27, 00:34 CET
By putting out James' public announcements and comments, and reacting to his fans publicly, he is a de facto PR agent, whether he's getting paid for it or not. And he should act with the same tact that would be expected of an actual PR agent. Just because idiots write you doesn't mean you should respond in kind. In my opinion, of course.
Rogue Slayer | July 27, 00:37 CET
Sometimes you have to fight fire with fire.
To take the higher ground as some are saying here is what he has been doing for the past several years. Guess what? It hasn't worked. So I guess he figured why not try treating them the way they treat me, see how they like it. And guess what? They don't. Sometimes you need a dose of your own medicine to see how awful you are being.
Still love the guy. Probably even more now. I can't believe that people cannot appreciate that this is a human being we are talking about here, not a robot. He has feelings too. Why should he be constantly abused and just take it. I admire his forthright honesty in telling it straight.
Love you Steve.
lynnie | July 27, 00:39 CET
It's not that I can't see where those who didn't like the comment are coming from. All points made against it are perfectly valid. But the first thing that crossed my mind after seeing it (and after chuckling) is that the fans he was referencing in the comment aren't going to be affected by it. Those willing to inundate Steve's inbox with their opinions about James' career out of "devotion" to James aren't going to go away because Steve said "screw off". So, he got to vent a little. Again, although I do understand the points being made by those who found Steve unprofessional, I've not no problem with Steve biting, actually more like nipping, back.
Angela | July 27, 00:43 CET
(yes ,guilty ,I emailed him to thank him for the Halloween con) Fans often share those responses to both positive and negative E mails as well as to requests for information and it's frankly astonishing how many of us he finds time to make contact with . That's far more than most managers or PR people do . He's also often with James at cons and gigs and is never less than polite and helpful to the fans . In my opinion he does a great job .
And so far the response to this latest announcement has been overwhelmingly one of amusement with Steve recieving multiple proposals of marriage on many a forum and LJ .
I'm staying on the positive side and seeing it as a joke, not a slur but each to their own opinion. After all if we all thought the same they'd flip us on our backs once a year and shear us
debw | July 27, 00:47 CET
Oh, you mean I'm the only one that happens to?? I knew something wasn't right when Ed slipped that into the vows.... 'To love, honor, and shear yearly...'
Rogue Slayer | July 27, 00:50 CET
However, I cannot imagine that giving the fans a dose of their own medicine will stop the negative emails. On the contrary, my guess is that it will encourage even more negative emails, because he's shown that he cannot rise above them. What people who write negative emails want is acknowledgement. So, he just gave them that. Expect more of the same.
He is paid to "take it," just as people in many customer service jobs are. If he cannot gain some distance from the anger of the disrespectful "fans," then, again, get someone else to post to the website, or get someone else to read the negative emails. He's not doing his client any favors.
palehorse | July 27, 00:51 CET
Funnily enough, I think that very thing when I read reports of how 'fans' scream for James to take his shirt off or grab his ass in photo ops.
bloodflowers | July 27, 00:51 CET
He's always been nice to people at conventions and in emails from what I've seen online - but I wouldn't like to mess with him.
I'm sure he's doing an excellent job with JMs career, I've loved almost everything so far, and can't wait to see Brainiac!
vanity | July 27, 00:51 CET
He chooses to be a contact between James and James' fans on that site. He chooses to address fans personally and be the 'face' of 'James-Marsters-as-a-business'. Represent him online. So PR is the main function of this aspect of his job.
There are plenty of jobs where you have to deal with people who are stupid. And we all still have to put up with it and stay polite if we want to be considered professionals. And none of us are robots and we're all human beings and we still manage to do our jobs right.
(Btw at no point did you hear me say he sucked at every aspect of his job or something. I'm sure he's great. I'm sure fans are annoying. This was still unprofessional)
If we all were to tell of every moron we had contact with through our work somehow that he was indeed a moron this world would start to look really weird and ugly. I wonder how many of you would appreciate it if people on phones or other places start being rude to you and telling you to screw off if they felt you deserved it. Would you say 'Man you told me to screw off! I love you for that! You're so honest!' I doubt it.
Fans can be stupid. And they will write you, in large quantities, no matter what you do. If that gets to you to the point that you start verbally abusing them on the official site, then you should let someone else handle it.
Well said. The answer to bad manners isn't supposed to be more bad manners.
[ edited by EdDantes on 2005-07-26 23:12 ]
EdDantes | July 27, 00:55 CET
I can't imagine anyone stopping being a fan of someone just because of this. If they do... well, screw them :-)
vanity | July 27, 01:01 CET
Several years ago, I worked as a customer service rep for a cable company. The abuse that you take is unreal. And yes, it's your job to take it. But there's some things I refuse to take. My manager never seemed to mind when I warned people who cussed at me on the phone that they would be talking to themselves if they continued. She never seemed to mind when they then called back apologetic either.
Yes, in service positions, you're supposed to take an awful lot, but when you, or one of your coworkers, gets away with putting a customer in their place, c'mon, it feels damn good. :)
You are right, we shouldn't be telling everybody that they're a moron. We all bite our tongues all the time at work about those we work with. But, sometimes a person deserves it. I've been told at times in the past that I was being ridiculous, overreacting, selfish, etc. Granted, this was mainly by friends or family, but when I'm in the wrong, I don't react badly to being called on it, whatever the circumstance. Frankly, if I'd been one of the people trying to tell Steve how to do his job, I would have felt properly chastized by his response. I can see how others may be motivated to be keep it up, and be nastier, but what does he care. They're going to do it anyway, and he got to feel a bit better.
Angela | July 27, 01:17 CET
For what it's worth, I think a touch of humanity amidst all the spin of Hollywood insincerity is worth a thousand bland press releases. Smallville fans have been a real eye-opener with their cheerful welcome to James Marsters as a guest star - much more positive than some of his most "devoted" fans who do seem to think they own him and won't be happy with anything other than a Spike movie (okay, possibly they'd be happy with a private performance of Macbeth, preferably with him chained to their bedpost). I vote Steve for mascot in the Campaign for Hollywood Real Management (CHaRM).
roadrunner | July 27, 01:17 CET
I work in customer service and do very often have to deal with incredibly agressive, abusive and hostile people. I have been condescended to and patronized, I have been sworn at and shout at. I keep my cool.
However, I am also well within my rights to tell the people who are abusive that they are out of line and that is they do not modify their behaviour I will terminate the call. If they still continue I tell them politely that I am terminating the call and hang up.
This is, in a round about way and granted without the politeness, what Steve is doing. He doesn't have to deal with the fans. He doesn't have to take the abuse. This, I feel, is his way of telling the extreme section of fans that if they don't modify their behaviour he is going to cut them off. As might well be the case, it could also mean that the rational fans are also cut off. I don't want that because of some people who are quite clearly desperately ill-mannered.
I hope, for the benefit of all JM fans who benefit from this contact we have with Steve, that his rapping of knuckles is heeded.
[ edited by lynnie on 2005-07-26 23:23 ]
lynnie | July 27, 01:21 CET
Well as far as I am concerned it was a light-hearted poke at uneccesarily rude fans. Not the end of the world, and really very funny :-)
vanity | July 27, 01:42 CET
This just happened.
As you might have seen by Nathan Fillions recent posts, and Joss's posts about theatre staff being threatened about Serenity in the past, and Joss's death threats over Tara... Sometimes fans just get a little too involved and forget what supporting a show, person or idea is about.
gossi | July 27, 01:44 CET
Simon | July 27, 01:44 CET
eddy | July 27, 02:17 CET
Yes, but to me, the politeness is key in his job. We all know this is most likely him just fed up with all the negative mail and reacting emotionally. But some might see this as James saying(via his management) 'screw you for not agreeing with all my choices and for thinking I deserve better than Smallville'. I just think when you're representing the face of an actor, you should really weigh your words and reactions. I'm sure any PR person will tell you that you shouldn't react emotionally in the job, at least not publicly. And certainly not negatively. And I still say the words 'screw you' should never come out of a reps 'mouth' toward a fan. Especially in such a public venue.
Steve could just use a bit more finesse, in my opinion. Maybe some of that finesse that comes out of Anya's bottom...
Having said that, I do see how some people find it refreshing that an actor or his rep just says what they feel(and he probably feels much worse, to be honest), particularly because I know how some of James' fans can get. But I still feel it's just not an appropriate reaction, especially without any context to put it in. To the casual observer, it can seem like Steve is being really petty and unprofessional over maybe 2 emails. We know this isn't the case, but not everyone does. I think it's always important to keep in mind how your words/announcements/comments/etc will come off to a new fan or someone unfamiliar with the 'turmoil'.
I think many people are also reacting positively to Steve because he's said what we all want to say sometimes. Or things we have said to other fans on occasion, but it feels justified because someone 'who matters' has said it.
Doesn't change my opinion of his actions, but I can see the vicarious 'screw you' vibe that can get around...
Rogue Slayer | July 27, 02:21 CET
Reddygirl | July 27, 02:26 CET
gossi | July 27, 02:32 CET
Nebula1400 | July 27, 02:34 CET
gossi | July 27, 02:36 CET
Rogue Slayer | July 27, 02:39 CET
Nebula1400 | July 27, 02:42 CET
eddy | July 27, 02:43 CET
Plus, apaprently these people wrote him privately (and we can only speculate as to what they actually said) and he flips them the bird publicly without saying much else other than that they don't think James on SM is a good idea. It's just kinda cheap. There's already enough rudeness and verbal abuse on the net and in fandom without professionals from the industry joining in.
That's all good and well but what this Nebula person fails to realize is that it's the starving who are the problem. ;-)
(That was a joke btw. Anyone catch the reference??)
EdDantes | July 27, 03:05 CET
Actually, not so much. His job is as a manager and as such he is known to be a very tough nut. In JM's own words "you do not want to "F" with him."
His job is not PR or dealing with fans. His job is not dealing with obsessive fans flaming him at every turn. His job is managing actors. The fact that he communicates with the fans is a bonus. One which some people are taking for granted.
I'm wondering if people would have prefered that he politely chastise people, whilst listing their names for public consumption.
lynnie | July 27, 03:24 CET
charisma | July 27, 03:27 CET
Although I appreciate where the disapproval is coming from and agree that it can definately be put in the unprofessional category, I would have to also put it in the light-hearted or joking unprofessional category. I am surprised, Ed and Rogue, that you have not given him any leeway for the smiley face at the end of the sentence. I know it can be written off as a lame way to disguise rudeness, but it is the recognized way on the internet to say "I am saying this in a light-hearted or joking manner with a smile on my face." It is accepted on this board in that spirit all the time.
Do I think he meant it to be taken totally as a joke? No. I think he meant it as a clear statement that he was going to manage James's career in the way he felt was best no matter what anyone said. But I also think it was clearly meant to be good natured rather than belligerent.
So, imo he shouldn't have said it, but I find it endearing anyway.
And Gossi, RRRRRRR. To invade you home! Inexcusable.
newcj | July 27, 03:35 CET
He has taken on the job of PR and dealing with fans, so in my opinion he should do it politely. Like I said, he may not be getting paid to do it, but he's doing it nonetheless. Just because it's a 'bonus' doesn't mean he shouldn't do it correctly and professionally. But again, that's up for debate, I suppose.
Rogue Slayer | July 27, 03:36 CET
lynnie | July 27, 03:38 CET
I don't think he was impolite (cheeky perhaps, but not impolite).
Even if he had said something like "Thank you for your concern but James is delighted with the role" there would be those who would criticise him for being cold and impersonal (it's happened before).
Ruadh | July 27, 03:41 CET
I certainly wouldn't say James should change management or anything. Steve seems to be doing fine by him there.
But anyway, *shakes lynnie's hand*, different fans will react differently, and that's all cool.
Rogue Slayer | July 27, 03:48 CET
In my opinion (just mine), I think some people take Steve and James waaay too seriously for any good.
It isn't a big deal. Going on about it just gives it more weight than Steve clearly intended.
I've just read on livejournal a letter written to admonish Steve for being childish and petty, asking him to behave himself in future. How ridiculous.
This just tells me that he was right to say what he did, for all the good it might do him.
vanity | July 27, 03:49 CET
Nebula1400 | July 27, 03:57 CET
EdD: Life of Brian, natch.
SoddingNancyTribe | July 27, 04:21 CET
I think that was that movie Ed made me watch a few weeks ago. British humor. Goes over my Midwestern head...
(Except Fry & Laurie!)
Rogue Slayer | July 27, 04:28 CET
Hey, perhaps it really was, and we've all indeed wasted too much time on this. I just felt there are better ways to make a point, put annoying fans in their place, and have a bit of fun with it, than just say 'screw you'. Just has no class or humor in it for me. To each their own.
Point.
You have just restored my faith in humanity:-) (Cuz as you can tell, my wife surely didn't. Sigh, Americans...)
EdDantes | July 27, 04:36 CET
cmbackshane | July 27, 05:19 CET
which really is different from the more direct and in your face "screw you." He used the more direct "you" in the part where he was thanking people but was much more indirect in the negative part. For the readers to feel he is talking to them, they have to be a nay-sayer and think they know better. It just lets alot more people off the hook. Maybe that is one reason so many do not seem to be taking offence. Just a thought. (I know, I'm such a language nerd. I read all of the info about "Kibosh" too, and am thinking about going back and bookmarking the site. 'Nuff said.)
"Life of Brian!" That was a movie that I had such an interesting reaction to. (Interesting to myself though not necessarily anyone else.) Python-fans/friends took me to see it when it first came out. I don't think I actually laughed once during the whole movie, but sat there silently thinking, "That was very funny." over and over. It even had a scene in it that is still one of my favorites of any movie. I only saw the movie that once and am still not sure what I thought of it. (Just thought I'd take this opportunity to go waaaaaay off topic in the interest of...I don't know...something helpful.)
So. how about those [insert baseball or cricket team here!]
(Edited because the next post made me so ashamed of all the typos and bad spelling I left in my post when I went running off to feed my child. Gee, noe the little ingrate wants me to tuck him in! ;-) )
[ edited by newcj on 2005-07-27 05:14 ]
newcj | July 27, 05:49 CET
Also, I had the same reaction to Life of Brian. My friends actually thought I didn't like the movie because I didn't laugh. I just sat there quietly taking it all in and thinking "that was funny." Search for the Holy Grail will always have a special place in my heart. Plus, I think of Anya now everytime I see the bunny scene.
killinj | July 27, 05:58 CET
Well, I actually do have reading comprehension, but when you say 'screw a group of people', it is the same as 'screw you, you group of people'. So when discussing this, we use the shorter 'screw you' instead of quoting the whole sentence. Because it is an implied 'you' to the people who wrote him and pissed him off.
What he did was try to imply that everyone reading it was a supporter and not in that the 'vague group' of naysayers-though he knows the 'naysayers' will read it, otherwise why else address them at all or bring up the negativity?
The tactic is slightly more smart than saying 'screw you to the naysayers'(which seems more aggressive). But for my money, the point I disagree with is saying 'screw' anyone in any form, which is what he's done. I personally never thought it was directed at me, because I didn't write him to complain. Nor do I take direct offense at his statement. I happen to agree with him in sentiment. Just didn't think he should have said(or typed) it, is all. I'm not sure anyone here took personal offense at his statement, I think the biggest debate was whether he should have said it(regardless of it's correctness).
Rogue Slayer | July 27, 08:55 CET
samatwitch | July 27, 12:07 CET
STEVE YOU SUCK BIG TIME!!!
miranda | July 27, 12:48 CET
sadly if you disagree with Steve you get screwed by Steve
in the light of which you may or may not wish to reconsider your remarks :)
debw | July 27, 12:55 CET
newcj | July 27, 16:24 CET
in the light of which you may or may not wish to reconsider your remarks :)
Or possibly Steve may wish to reconsider his, when he realises the implications?
roadrunner | July 27, 17:19 CET
That is all.
*Returns to writing epic Spike/Lex erotica..*
Bad Kitty | July 27, 18:13 CET
Ruadh | July 27, 18:30 CET
Ruadh I do find it odd that so much offense is being taken over a word. Like I said, not the sentiment, but the word. It might not be the height of politeness, but there are worse.
I would have thought only those guilty of whatever it is he is reacting to would take offense. *shrugs*
lynnie | July 27, 19:21 CET
FWIW - Life of Brian is very theologically sound - I watched it in a class I had on Jesus on the Silverscreen and it's quite accurate. I thought that was very interesting to find out.
ruthless1 | July 27, 20:35 CET
No, there's a difference between "screw you" and "screw them". The "you" is addressing the reader. The "them" is addressing some anonymous group. If I weren't a member of the online fandom, I doubt it would occur to me that he's talking about any of the fans. If it were me, I wouldn't have even acknowledged that naysayers exist. There are certainly valid arguments to be made that this isn't the the most appropriate way to respresent his client, but the statement doesn't equate to screw you.
killinj | July 27, 20:46 CET
I guess we'll have to agree to disagree on this one. I just got the feeling Steve knew that those folks would be reading his message as well, and he wanted to box them around the ears a bit, so to speak. I don't see the point of mentioning it at all if he didn't expect them to see it. No need pointing out there is dissention in the fandom if it's not necessary.
And like I said in my previous post, and agree with you, he does word it in a way of 'Us vs Them' by saying 'thank YOU' and 'screw THEM'. But again, I don't see why he'd even say it if he didn't aim it for someone.
Rogue Slayer | July 27, 20:58 CET